Policies

CHECK-IN time is 3:00 PM; CHECK-OUT time is 11:00 AM.  If you anticipate arriving for check-in later than 9:00 PM, please let us know by calling our front desk at 231-436-7800 or texting 231-260-8200 or emailing frontdesk@clearwatermackinaw.com.

CANCELLATIONS must be made at least 48 hours prior to 3:00 PM on your arrival date. Cancellations made with less than the required notice will result in a charge of one night’s stay.

NO SMOKING within 20 feet of any building or on your private balcony.

NO PETS OR THERAPY/EMOTIONAL SUPPORT ANIMALS allowed anywhere on the property. If you have a service dog please let the front desk know before or during check-in.

MINIMUM AGE to book and check into a room is 21.

ONLY REGISTERED GUESTS of the Clearwater are permitted on our property.

Children under 18 MUST BE ACCOMPANIED BY AN ADULT IN THE POOL.

NO PERSONAL MUSIC outside, in the pool area, or on balconies without headphones.

SMS and Text Messaging Privacy Policy

We use a guest messaging platform to communicate with you regarding your stay. By providing your phone number during the booking process, you consent to receive text messages from the property.

Purpose:

Text messaging may be used to send check-in instructions, access information, room readiness updates, and to respond to your requests during your stay.

Opt-Out:

You may opt out of receiving text messages at any time by replying

STOP

to any message you receive. You will receive a final confirmation message, after which no further SMS messages will be sent.

Help:

If you experience issues or need assistance, you may reply

HELP

or contact the front desk directly.

Privacy of Mobile Data:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

SMS and Text Messaging Policy

We use a guest messaging platform to communicate with you regarding your stay. By providing your phone number during the booking process, you consent to receive text messages from the property.

Purpose: Text messaging may be used to send check-in instructions, access information, room readiness updates, and to respond to your requests during your stay.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. You will receive a final confirmation message, after which no further SMS messages will be sent.

Help: If you experience issues or need assistance, you may reply HELP or contact the front desk directly.

Privacy of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.